At FreshLoom Cleaning, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully to understand our views and practices regarding your personal data.

1. Information We Collect

We may collect and process the following types of personal data:

a. Personal Information

• Name

• Email address

• Phone number

• Home or service address

• Billing and payment details

b. Usage Information

• IP address

• Browser type

• Device information

• Pages visited and interaction data

c. Communications

• Feedback and inquiries you send us

• Service reviews and testimonials

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our cleaning services

• To communicate with you, including appointment confirmations and service reminders

• To process payments and send invoices or receipts

• To improve our website and service offerings

• To respond to your questions and provide customer support

• To send promotional offers, if you’ve opted in

3. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service providers (e.g., payment processors, scheduling tools) who help us deliver our services

• Law enforcement or regulatory bodies when required by law

• Business transfers in case of a merger or acquisition

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure.

5. Your Rights

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have rights regarding your personal data, including:

• The right to access the personal data we hold about you

• The right to request correction or deletion of your information

• The right to object to or restrict certain types of processing

• The right to withdraw consent (where applicable)

• The right to lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at: cleaningelitetouch@gmail.com

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience and analyze site traffic. You can choose to disable cookies through your browser settings.

7. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those third-party sites.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Effective Date” and will be effective as soon as it is accessible.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

FreshLoom Cleaning

Email: cleaningelitetouch@gmail.com
Phone: +44 7761 287016
Address: 24 Eldon Road, Huddersfield HD1 4NE West Yorkshire